Privacy Policy – Mediums App

Last updated: April 13, 2026

1. Who we are

Mediums App (available via https://mediums-app.online) is a platform where users can connect with mediums through messaging and live sessions.

Data controller:
In Programme Sales BV
Leyensehof
Leyenseweg 113
3721 BC Bilthoven
The Netherlands
Chamber of Commerce: 30150436 (Hilversum)
VAT: NL8070.28.976.B.01

2. Which data we collect

We collect and process the following data:

Account data

• Name / username
• Email address
• Password (stored encrypted)

Use of the app

• Messages between users and mediums
• Session data such as start time, duration and session type
• Audio recordings where applicable and only with permission

Payment data

• Transaction details such as amount, date and service type
• Payments are processed by external providers such as Apple, Google or Stripe. We do not store full payment card details

Technical data

• IP address
• Device details
• Log files

3. Why we use this data

We use data for:

• Creating and managing accounts
• Facilitating communication through chat and sessions
• Processing payments
• Customer service and support
• Improving the app and services
• Security and fraud prevention
• Meeting legal obligations

4. Legal basis (GDPR)

We process personal data based on:

• Performance of the agreement, such as use of the app
• Consent, for example for audio recordings
• Legal obligations
• Legitimate interests, such as security and service improvement

5. Sharing data

We only share personal data when necessary:

• With payment providers such as Apple, Google and Stripe
• With hosting and technical service providers
• With authorities when legally required

We do not sell personal data to third parties.

6. Retention period

We do not keep data longer than necessary:

• Account data: as long as the account remains active
• Transaction data: at least 7 years for tax purposes
• Messages and session data: as long as needed for service delivery and support

7. Cookies and tracking

We use cookies and similar technologies for:

• Running the website and app
• Analyzing and improving performance
• Security

Users can manage cookies through their browser settings.

8. Security

We take appropriate measures to protect personal data:

• Use of SSL/HTTPS encryption
• Restricted access to data
• System logging and monitoring

9. User rights

Users have the right to:

• Access their data
• Correct their data
• Delete their data
• Object to processing
• Transfer their data

10. Minors

Mediums App services are intended only for people aged 18 and over. We do not knowingly collect data from minors.

11. Changes

This privacy policy may be updated. The most current version is always available on the website.

12. Contact

For questions about this privacy policy:

In Programme Sales BV
Email: office@mediums-app.online